Social Media as a Supplement to Conversation, and Why Bots are the Actual Threat
// Posted by Cassaundra on 02/01/2014 (6:01 PM)
This week, I have found the question of whether or not social media makes us lonely to be of particular interest. Most of us agree that we are generally too “plugged in” to our devices- we are constantly checking our e-mail, Facebook, Twitter, and Instagram to name a few. This need to reach for our phones particularly occurs when we are actually sitting alone somewhere or if everyone else is on their phones as well. Doing this make us feel more in control of the situation and less like an outsider. So is social media isolating us or bringing us closer together? The following link is to a Ted Talk given by Sherry Turkle that I watched last semester for my “Advanced Theories of Interpersonal Communication” class, which discusses many of the points she makes in her New York Times article, “The Flight From Conversation.” http://www.ted.com/talks/sherry_turkle_alone_together.html While I understand Turkle’s main argument that we are in a culture of “being alone together,” I agree more with Tufekci’s argument that social media is just one aspect of communication that is meant to enhance connection, not replace conversation.
I agree with Turkle’s claim that the “sips of connection” we get through texting and social media do not substitute for real conversation, but I do not believe they are meant to do so. Indeed, forming a true relationship of any kind with someone via social media would be futile as you do not get an understanding of one’s true character strictly through those types of interactions. However, it cannot be denied that social media and texting have enabled us to maintain our relationships with friends, family members, and significant others while we are separated by distance. Even though we may look at their Facebook pages while we are apart, that does not mean that once we are reunited we do not engage in conversations about things that happened since we last saw each other. For the most part, I believe Tufekci is right in saying that “the people Turkle sees with their heads down on their devices while on a train somewhere are … connecting to people they deem important in their lives. They are not talking to bots.” Turkle also claims that social media and texting ruin our ability to self-reflect as we can edit and delete things before posting and sending them as opposed to fumbling in real time and exposing our true selves. I find several things puzzling about this claim. If we are taking the time to think about our responses to texts and editing pictures to post online, I believe there is a certain degree of self-reflection happening through that process. Personally, I do not post photos to Facebook or Instagram purely because I want others to see them, but rather because I can look back on the pictures to serve as a nice documentation of my life. In this sense, having photos online and writing tweets can be compared to having a modern diary of sorts. Also, taking a bit of time to think through a response to a text can be a good thing as sometimes it can save you from overreacting. The ability to reflect and think about an appropriate response is a learning process that can foster maturity. While Turkle notes that people are taking the time to edit responses, she also says we are demanding responses much faster due to these technologies. Features like read receipts that tell you when the other person has read your message or text can drive one crazy if they do not get an immediate response. Thus, there is a paradox in Turkle’s argument as she claims we take the time to edit ourselves so we can’t fumble in real time, but we also demand quick responses. Surely we are bound to expose our true selves if we are responding quickly to someone, thus maintaining that element of real time.
Turkle and Tufekci both address the prospect of bots in the future, and whether technology and social media should be lumped into the same category. Having just read From Counterculture to Cyberculture, I think it is undeniable that the culture fostered by these advances in technology has prompted people to wonder how far we can take it. However, I do not think it is right to place social media and technology in the same category. To me, technology is the actual iPhone, iPad, laptop, etc. It has many capabilities, however these would be meaningless if people did not want to access social media. Social media sites are websites, whereas iPhones, iPads and the like enable us to access these sites on the go. One could argue that the rise of social media made smart phones and iPads more appealing as there was now a need for their capabilities. When the iPhone first came out, I thought it was silly. I wondered why I needed to have my camera, phone and iPod all in one when I already owned each of the separate goods. However, now that I’ve owned an iPhone I don’t know what I would do without it. Bots, on the other hand, seem like a very strange concept to me that I do not believe would be healthy. After every quote in Turkle’s article from people saying they want to learn to have a real conversation, or would like a bot to get love and life advice from rather than a human, I could not help thinking how weird they sounded. Technology and social media are not a substitute for real-life relationships and conversations. I agree with Tufekci’s claim based on her research that correlation does not equate to causation. Those who are dependent on technology and social media to the point that they are lonely or prefer it to actual interactions are probably more introverted people who would be socially awkward even without social media. I believe social media was created with the intention of it being a supplement to in-person communication, and a way to keep in touch with friends, family, and loved ones despite distance. Conversely, bots would be created with the intention of being a substitute for human interaction, and I think this is where technology crosses the line into becoming dangerous to human interaction.